Brian Holland joined Global Knowledge as Secretary and General Counsel in February 2003. Prior to Global Knowledge, Brian served as General Counsel to The Dialog Corporation, a publicly-held electronic information publisher with shares traded on the London Stock Exchange. Brian has also held the General Counsel position for both publicly- and privately-held software companies and was a litigator with firms in Dallas and Washington, D.C.
Brian earned a Bachelor of Science degree with high honors from California State University, Fullerton and a Juris Doctor degree, cum laude, from Georgetown University.
Rodney Carson serves as the primary customer liaison for large-scale fraud and security intelligence solution initiatives with state and local government clients.
His workforce board experience includes his current membership on the Capital Area Workforce Development Board and his previous membership on the 4 Polk County, Florida Workforce Development Board from November 2007 to December 2010.
Rodney has nearly 25 years of experience in several roles revolving around economic development, strategic development, organizational/departmental development and/or restructuring, and strategic partnership development in non-profit, government and Fortune 50 corporations. He is also an accomplished entrepreneur having started and sold several small businesses including a dive shop in Honolulu, Hawaii.
Rodney holds a double major in International Business and Business Finance from the University of Hawaii, Manoa and a Masters of Business Administration from the University of North Carolina, Chapel Hill. Additionally, he holds certifications in economic development and international marketing from the International Economic Development Council and Thunderbird School of Global Management.
White has been active as a volunteer in the Durham and Research Triangle community, having served as president of the Durham Day Care Council, the Durham Literacy Council, chairman of the Durham United Way Campaign and chairman of its board of directors, and a member of the executive committees and boards of both the Durham Workforce Development Board and the Research Triangle Regional Partnership.
He serves on the board of directors for LC Industries as their Secretary-Treasurer, and also is a board member for the Research Triangle Foreign Trade Zone and the Durham Nativity School. He currently serves on the Board of Advisors for the Emily Krzyzewski Center, and was a charter board member and founding vice chairman of the Center to chairman Duke University Men’s Basketball Coach Mike Krzyzewski.
Chanda Armstrong is the Unit Manager for Vocational Rehabilitation. She brings over 12 years of management experience as a customer service manager in retail. She started her career with Vocational Rehabilitation in 2008 in the Henderson Unit, Roxboro office. Chanda has also served as a Unit Manager in Fayetteville., NC.
Chanda holds a master’s degree in Mental Health Counseling and in Rehabilitation Counseling. She is the Liaison for Community Rehabilitation Programs in the local area and has established strong partnerships with community agencies. Ms. Armstrong worked with the Community Workforce Solution and Wake Technical Community College to start the first Project Search with DHHS which partnered with local businesses to assist individuals with disabilities in obtaining employment. She is committed to working collectively to help individuals and businesses across the state of NC gain access to the most skilled and productive workforce system. She is passionate about working and assisting individuals.
She is a member of the NC Rehabilitation Association.
Rob Axford was sworn in over 20 years ago as a member of the IBEW Local 553. He graduated from 553’s JATC in 1999 and has been an instructor with the JATC for 12 years, treasurer of the local for 8 years and the Assistant Business manager for Tony Swift for 2-1/2 years. When Tony had to resign as business manager for health reasons, Rob was immediately selected by the Executive Board as his replacement.
He lives in Hillsborough with his daughter and wife Rebecca Axford who is the JATC training director. When not at work, Rob likes to spend time in the woods behind the house, BBQ, and scuba dive when visiting family in the FL Keys.
Mark Bertoncino leads the customer service team for Bühler Aeroglide, providing parts, services and retrofits for industrial drying applications around the world. Aeroglide was founded in 1940 in Cary NC, and purchased by the Bühler Group in 2008. Founded in 1860, Bühler is a privately owned Swiss company with over 14,000 employees, working to create innovative solutions for safe and healthy food and feed, and ensure better mobility for the future through advanced materials.
A native of Delaware, Mark attended Virginia Tech and moved to North Carolina in 2000 to pursue a career in Surveying. This interest quickly shifted to Land Development Management, working on projects in the Raleigh area as well as Burlington. After 8 years, the softening housing market forced Mark to change careers to manufacturing sales and operations at Madern USA in Apex, and then on to Bühler in 2015. Mark also serves as the current Chairman of the North Carolina Triangle Apprenticeship Program, a partnership of 10 local companies dedicated to mutual workforce development through recruitment, education and training of talented high schoolers.
Mark and his wife Michelle have a daughter and twin sons, and they live in southwestern Wake County with their 3 dogs, 2 cats and several chickens and turkeys.
Deborah Bolin has served as the Executive Director of Johnston County Youth Services since 2002. She began her career with the agency in 2001 as the teacher in the Structured Day (Suspension) Program.
Ms. Bolin graduated from North Carolina State University (NCSU) in 1984 with a B.S. degree in Mathematics. In 2000, she received an additional B.S. degree from NCSU in Secondary Mathematics Education. While she attended NCSU, Ms. Bolin was awarded the “Outstanding Senior in High School Mathematics Education” award and the “Outstanding Mathematics Education Student” award.
Since 1992, Ms. Bolin has been involved in community-based programming which includes the development and supervision of elementary tutorial and adult literacy programs in low-income neighborhoods. She has also served as a Guardian ad-Litem volunteer and is currently a member of the South Campus Advisory and Community Councils, the School Health Advisory Council, the NC Association of Community Restitution Programs, and the Capital Area Youth Council.
Prior to joining Johnston Community College in 1999, Joy Callahan worked as the Associate Director of Cooperative Education at North Carolina State University.
Joy holds a Masters of Education from East Carolina University.
She is a graduate of Leadership North Carolina, the North Carolina Community in College Leadership Program and Leadership Johnston County and was a co-founder of Junior Leadership Johnston County, a leadership program for rising high school juniors. She has also served as the president of the North Carolina Community College Adult Educators Association.
She was instrumental in the design and construction of the Johnston County Workforce Development Center in Clayton, a 30,000 square foot facility designed to train and educate the workforce predominantly in the biotechnical field, and is responsible for the daily operations of the Center.
Joy is the Past President of the Rotary Club of Central Johnston County, where she has been a member since 2000. She currently serves as the Membership Chair. She is married to Jon and they have two daughters.
Craig has worked at House-Autry Mills in Four Oaks, NC since 2001, serving in various roles prior to assuming the role of president and CEO in 2010. Previously he worked in the food industry for Cargill, Inc., Conagra, and Southeastern Mills in various roles of operations, quality, and product development. Craig served in the US Army, using the GI Bill to put himself through college after completion of his service.
He serves as co-founder along with his wife, Kelly, and as president of the OAKS Initiative in Fuquay-Varina. Together, they are passionate about grace and second chances. With a yearning to help make a difference for others who also may need grace and a second chance, Craig and Kelly started the OAKS Initiative with a vision to impact their community for good.
Craig also serves on the North Carolina Education and Workforce Innovation Commission, the Board of The Welcome Mission (a resource group and shelter for women in crisis in Fuquay-Varina), Board of Directors of North American Millers Association and Chairman’s Advisory Council of Grocery Manufacturers Association. Additionally, he serves in a leadership role in the Men's Ministry for Connect Church.
He holds an undergraduate degree from the University of Georgia and a Masters in Agribusiness from Kansas State University.
Craig and Kelly have three adult children and two grandchildren. They also have two dogs and five backyard chickens.
Craig’s experiences position him well to invest into others to find purpose through the value of work.
Michael leads and oversees WCED’s economic development program and staff and is the primary partner for providing support to the 12 other municipalities. In his role, Michael is instrumental in creating an environment in Wake County that can grow and thrive and spends most of his time with community partners working to do so.
Previously, Michael served as the Director of Business Recruitment and Expansion for WCED and prior to that, he was a Program Manager at WCED. Before he joined the Raleigh Chamber, Michael led strategic economic development policy efforts for the North Carolina Department of Commerce as the Director of Public Policy.
Michael is a native North Carolinian growing up in Jacksonville before earning a BA from the University of North Carolina at Chapel Hill and a MA in Public Policy from East Carolina University. He and his family are active members of the community and enjoy cheering on local teams like the Hurricanes. He is also active in his children’s sports and enjoys coaching soccer and basketball.
Michael and his family enjoy calling a place like Wake County home and are dedicated to continuing to promote North Carolina as a great place to live, work and play.
Nicole Jarvis-Miller is responsible for creating innovative, enterprise-wide programs to attract, hire and retain the best talent. She is also committed to creating an environment where all 70,000+ team members feel welcome, valued, respected and heard, through diversity initiatives and Team Member Networks.
Previously, Nicole spent 19 years in various HR leadership roles at IBM, including her most recent role as Global HR Director for a multi-country engineering function in which she provided direction for HR Strategy, Talent Management, Succession Planning and Recruiting. In her tenure at IBM, she held other HR leadership roles including HR Site Manager, Recruiting Manager and Global Recruitment Transformation.
She holds a Bachelor’s Degree in Psychology from the State University of New York at Geneseo and a Master’s Degree in Labor and Industrial Relations from Rutgers University.
Harold Keen is President and CEO of KS Bank in Smithfield. His career has been in banking for the past 45 years serving in Wake and Johnston Counties.
Harold served as an U.S. Army helicopter pilot in Vietnam 1969. He retired from the North Carolina National Guard as a Chief Warrant Officer (4) – Master Army Aviator.
He has served the community as the past trustee of the North Carolina State and Local Government Retirement. Director of the North Carolina Banking Commission. Director and Chairman of the North Carolina Bankers Association. Director and Chairman of the Johnston County Airport Authority.
Harold is a member of Order of the Long Leaf Pine (by Governor Jim Hunt) and a distinguished Citizen of the Triangle East Chamber of Commerce. He received a Bronze Star in the U.S. Armed Forces.
He lives on the family farm in Four Oaks with his wife Barbara. They have two adult children and one (perfect) grandchild.
Howard Manning is the Executive Director of Dorcas Ministries, an organization whose mission is to provide compassionate assistance to area residents in need through emergency financial assistance, training, scholarships, food assistance and an affordable thrift shop. Dorcas’s goal is to help people become stable and self-sufficient. They have found that unemployment or underemployment is the root cause of economic instability for most of their clients. Howard’s participation on the CAWD Board is a natural link to his daily responsibilities at Dorcas Ministries.
Mr. Manning received his Bachelor degree in Chemistry from St. Augustine’s University. He is married with three adult children and eight grandchildren. He currently resides in Willow Spring, NC.
ISG is a provider of cybersecurity services. The company is credited with developing one of the first cybersecurity-focused apprenticeship programs in the country. Throughout his career, Tony Marshall has differentiated himself by focusing on the hard to solve business problems and designed technology-based solutions to resolve them.
While Tony's professional life has focused on solving business-related problems, his extracurricular focus has been firmly focused on youth education. Tony has been involved with community outreach efforts involving youth education for his entire adult life, from participating in mentoring programs in Washington, D.C. inner city schools, to chairing the Business Alliance in a Raleigh area high school.
Tony resides in Raleigh, NC.
Gail McDougal brings over 20 years of experience in the education arena serving in roles from classroom teacher to positions at the district and state levels. She is currently serving as the School-to-Career Specialist for Wake County Public Schools where she supports the Career Development Coordinators and Career Academy Coordinators in working with business and industry. She has been trained as an instructional coach and holds a teaching license in several areas. She is a former Education Consultant at the NC Department of Public Instruction for the Business, Finance, and Marketing program area. She has served as an adjunct instructor for two community colleges.
Gail has an MBA degree and started her career in industry prior to moving into education. Using her industry experiences, she has transitioned into serving on various advisory boards. She is currently serving as the president-elect for EntreEd, a national consortium for Entrepreneurship Education.
Gail also serves as vice-president for her Homeowner’s Association.
Jerilyn Lanham Meckler is managing director of Ankura’s Advanced Human Capital practice. She has extensive experience in the complete breadth and depth of human resource functions, strategy and execution. Areas of focus include evaluating human capital practices and HR structure, organizational culture, talent practices and management, vendor selection and implementation, measuring and driving engagement, and organizational change initiatives, on a global basis. She has applied this expertise to a wide range of companies (public, private, and equity-owned) and in industries spanning manufacturing, supply chain, software, healthcare, education and e-commerce.
Previously, Jerilyn served as the head of human resources for Nomaco, Bell and Howell, and Mims Distributing as well as in HR leadership positions with ModusLink and America Online.
She has a Bachelor’s degree in Organizational Communication from Ohio University (Psychology minor), a Master’s degree in Labor and Human Resources from The Ohio State University, is certified through Prosci as a Change Management Practitioner, and achieved Business/Executive Coach certification through the University of Georgia. She is both SHRM-SCP and SPHR certified and was an instructor in HR content at Duke University for three years. She currently serves on Advisory Boards for Noel Group and Smart International, Inc.
Prem Ranganath is responsible for developing and implementing a comprehensive quality strategy for product engineering covering people, process, tools and an enabling culture. Prem provides assurance that execution of the strategy leads to outcomes and unique experiences that support our customers' journey maps for Smart Grid, Smart City and IloT applications.
To empower Trilliant’s customers by connecting the world of things, he uses an intrapreneurial approach for enabling lean, agile solution delivery and a culture of quality. Working with teams to solve problems using design thinking and experimentation and doing part to help them succeed in their professional pursuits are things he truly enjoys.
Prem has an MBA (Information Systems) from Marquette University and PhD (Technology & Business) from Capella University. He teaches graduate courses at Marquette University and mentors students to make the connection between academic pathways and career goals. He is also a certified Project Management Professional (PMP), Scaled Agile Framework Consultant (SPC) and Risk & Information Systems Control (CRISC).
He volunteers with organizations that are committed to working on sustainable development, climate change, girls’ education and mentoring startups to connect purpose and profit.
Melissa Short leads Transitions LifeCare’s talent strategy efforts. Transitions LifeCare is a not-for-profit provider of hospice, home health and palliative care services in seven NC counties. The organization employees about 480 compassionate and dedicated people and served over 7500 patients in 2018.
A native of Roanoke, VA, Melissa first came to North Carolina to attend North Carolina State University where she graduated cum laude in political science. She later continued her education at East Carolina University where she obtained her Master's degree in business administration.
Melissa has spent the bulk of her career in the for-profit healthcare sector but also has direct experience with non-profit and pharmaceutical organizations. She holds two senior level certifications from both the HR Certification Institute and the Society for Human Resource Management.
As an experienced professional, her passion is helping organizations become an excellent place to work. When she’s not working for Transitions, Melissa is spending time with her husband, Brian, a Raleigh native, and their young daughter.
Glenda Underwood brings over 20 years of human resources, talent acquisition, and business leadership. She is a Career Connector & People Partner that is dedicated to mining the best talent from traditional and non-traditional sources. Glenda is a highly dedicated team member with an analytical and strategic business sense, collaborative nature and uncompromising work ethic.
Glenda has a bachelor’s degree in Business Administration, Leadership and Operational Development from the University of Mount Olive. She also holds a certification in Professional in Human Resources.
Glenda is an active volunteer with Dress for Success of the Triangle and Vocational Rehab NC.
Accentuate Staffing is a local staffing firm that maintains a 515 person workforce across 220 local Triangle employers. Cindy has over 20 years experience in both staffing agency and corporate recruitment experience.
A Garner native, Cindy earned her Masters in Accounting and Bachelors in Business from UNC-Chapel Hill. She started her career in public accounting with Pricewaterhouse Coopers where she earned her CPA designation.
Her recruiting knowledge was gained through experiences at Robert Half International, IBM and for the past 18 years with Accentuate Staffing. Cindy has been recognized with a 40 under 40 Award and Business Impact recognition. Accentuate Staffing has been recognized with a #222 ranking on the Inc500 list along with four Raleigh Chamber of Commerce Pinnacle Awards and six consecutive Triangle Fast 50 Awards.
Jonathan Williams comes to the Capital Area WorkForce Development Board as a 29-year resident of Wake County. The majority of Jonathan’s work experience is within the construction and landscaping industries. Jonathan first began working in construction at age 13 for his brother David Williams, Jr. at Williams Custom Building in Wake Forest, NC. At Williams Custom Building, Jonathan worked part-time as a general laborer throughout high school and college. Upon graduating high school in 2005, Jonathan enrolled in Vance-Granville Community College’s two-year College Transfer program. In 2007 Jonathan earned his Associates in Arts degree from Vance-Granville Community College and transferred to the University of North Carolina at Chapel Hill. Jonathan graduated from UNC-Chapel Hill in 2009 with a Bachelor's in Arts degree in Management and Society.
After struggling to find work in a dismal job market, Jonathan accepted a 90-day temporary position with a landscaping supplies manufacturing firm in Raleigh, NC. Within three years Jonathan was named Chief Operating Officer of the firm and assisted the firm in navigating through The Great Recession. In his two years as COO, Jonathan’s team set company records in revenue, profit, return on assets and net profit margin. Following a two-year stint as COO, Jonathan moved on to become a small business strategist working for mentor and friend Fred Lilley at Business Lab, Inc. Jonathan returned to the construction industry in 2015 and now holds the position of Project Developer for Focus Design Builders, LLC, a regional commercial construction firm headquartered in Wake Forest, NC.
Jonathan currently resides in Wake Forest, NC where he grew up. In addition to his role with Focus Design Builders, Jonathan also serves as Vice President of the Koinonia Foundation of Wake Forest. He is a member of the Raleigh Chamber of Commerce, the Wake Forest Chamber of Commerce, the Franklin County Committee of 100, and the NAIOP Raleigh-Durham Chapter. Jonathan is a licensed General Contractor and Real Estate Broker in the state of North Carolina.
Edward Charles “Chip” Wood, Jr. began his career with the Employment Security Commission (ESC) in May 1988 as an Employment Interviewer I, working in the Murphy and Franklin offices, serving Cherokee, Clay, Graham, Macon, Jackson and Swain Counties. He became branch manager of the Swain County JobLink in 2000, was promoted to Manager of the Murphy ESC office in 2001 and was selected to lead the Durham office in 2010. Chip was named interim manager in Raleigh in 2018 and officially accepted the permanent appointment in 2019.
He graduated from the University of North Carolina in Asheville with a degree in Management, has served on the ESC Manager’s Council, as President of the North Carolina chapter of the International Association of Workforce Professionals (IAWP), and is a Certified Public Manager.
His experience and credibility with the NC Department of Commerce, Division of Workforce Solutions makes him an asset to both the division and the NCWorks apparatus as a whole.
Chip has a combination of experience and curiosity which allows him to move the operation forward with confidence. He is a leader who strives for continuous improvement in himself and others. Chip has the support of his wife, two children, and Tag, the dog
Ross is a 25-year veteran of Wake County, NC government. He has served as the Director of Wake County’s Northern Regional Center in Wake Forest, NC since 2007. He is a member of the Human Services Senior Leadership Team, County Extended Leadership Team, and serves on various boards and committees in the course of his work. Ross has dedicated his professional life to public service. Prior to being named Director, he worked in a number of other capacities including as a Program Manager with Wake County Human Services and as a Personnel Consultant with the Human Resources Office.
Ross, who hails from Franklin, Pennsylvania, received his Bachelor of Science degree in Business Administration from Edinboro University in 1987. Ross is also a graduate of the University of Virginia Senior Leadership course as well as the University of North Carolina’s applied leadership program.
He enjoys volunteering his time as past president of the St. Thomas More Academy HSA, a facilitator of Leadership Wake Forest, past President of his community's HOA, member and frequent speaker at the Wake Forest and Rolesville Chambers of Commerce, volunteer reading coach with Wake County Public Schools, and dedicates many hours annually at the Eastern & Central NC Food Bank, Community Connections sustainable garden, and Habitat for Humanity. He has been recognized with numerous county and professional achievement awards. He takes pride in his willingness to help every individual reach his or her highest personal and professional potential.
Ross is married with one son, and in his spare time enjoys home improvement projects, 5Ks and Sprint Triathlons, spending quality time with family and friends, pursuing his passion for finding the best hamburger in the area, and following his favorite football team, the Pittsburgh Steelers.
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