Category Archives: wake county center news

Free Tax Prep at Career Center

It’s tax season! NCWorks is offering free tax preparation and E-Filing for the 2016 fiscal year. IRS Certified Volunteers will be available at Wake County Human Services at the NCWorks Career Center to help you prepare and E-file your federal and state taxes. To process your tax return, please bring original copies of social security cards, government issued photo ID, and all W-2s & 1099Rs. For a full list of required documents and more information please visit The Career Center is located at 220 Swinburne St., Raleigh NC on the third floor. Hours are Tuesdays 12-5, Thursdays and Fridays 10-2.

Backpacks-2-Briefcases Helps Recent Grads Find Jobs

It’s no secret that the education system doesn’t really give students real-world jobs skills. Add to that the challenge of transitioning from 12-16 years as a student to a life with a different set of rules and expectations. What most employers want is someone with experience who can hit the ground running, a quality most recent grads lack.

Brittany Sands’ problem as a recent grad was not unique. She graduated from Campbell University with a Bachelor’s in Clinical Research. Unable to land a job in her field, she took a cashier job at CVS. While researching internships, she came across the Backpacks-to-Briefcases program. As a participant, she learned how to improve her resume, interview skills, and presentation skills. Everything learned was put into practice at a job fair organized specifically for participants. There, Brittany was offered a paid internship by Premier Research where she received valuable work experience while the program paid her wages. When the internship ended, she was hired full-time as a Procurement Strategic Sourcing Specialist.

Backpacks-to-Briefcases was first created in 2012 as a CAWD youth program. It was designed specifically to give college graduates the right combination of knowledge, skills, and practical experience to enter the job market, while mitigating training expenses employers. Eighty-six participants were placed at that time. In 2015, it was expanded as Backpacks-2-Briefcases 2.0 in partnership with NC State University, CAWD, and a $386,000 grant by Duke Energy Foundation.

Workforce development programs like Backpacks-to-Briefcases are indicative of the innovative solutions such collaborations can achieve. Participants like Brittany get a foot in the door in order to begin good careers and businesses find people with the skills they need.

To learn more about the program, contact the Capital Area Youth & Young Adult Center at


TechHire is for individuals aged 17-29 looking to go into information technology and cyber security careers. These are high-skill / high-demand occupations with established career pathways.  In North Carolina, Computer User Support Specialist enjoy a median wage of $46,670. From there one can become a Computer Network Support Specialist ($57,970), Network and Computer Systems Administrator ($75,130), and Computer Network Architect ($100,800).

With additional training and experience, the pathway can lead to Computer and Information Systems Manager (NC Median Wage $124,420), Computer Systems Analyst ($84,640), and Information Security Analyst ($86,180).

Those interested should visit and complete the contact form to learn more.

Free Tax Prep & Filing at Career Center

If you made less than $62k last year, get your taxes done for free at the NCWorks Career Center at Swinburne inside the Wake County Human Services building! Assistance will be available starting January 28th. Come on Tuesdays between 12:00 & 5:00, Thursdays from 10:00am – 2:00 pm or Fridays from 10:00 am – 2:00 pm. Drop off service is available as well as electronic filing in most cases. Contact the Center is you need more information!

StepUp Ministry Services Available Daily!

The Center is happy to announce StepUp Ministry as a new partner! StepUp is already available in the Center on Monday and Wednesday mornings of each week, but will now have a full time presence beginning August 3rd. Their goal is to help family members improve their lives and develop stable careers. We look forward to having Melissa Wilkerson, Phylicia Rose, Anthony Harris and Angela Coleman working with our customers and the additional resources they can provide!