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Business Owners: Digital Strategy – Harnessing Deep Customer Empathy Seminar
November 10, 2020 @ 12:00 pm - 1:00 pm
Work through the processes, frameworks, tips and tricks to establish a customer-first, insight-driven experience for current and potential customers, both online and face-to-face.
In this live seminar you will gain:
-Inspiration to execute: Decide what to do first, driven by customer insights, data and planning (strategic plan)
-Insights from experts: Learn from experts and gain insights about tools and frameworks to deeply understand your target customers
-Business differentiation: Identify unmet needs that you can solve for your customers
Find more information and register HERE.
About the presenters:
Gen Goodwin is a User Experience Strategy Lead at IBM iX.
Dan Laughlin is a Senior User Experience Lead at IBM iX, with 20+ years of design and research experience.