Innovative Thinking Pays Off

No one could see the pandemic coming. While its effects are being felt by every company and organization, CAWD was able to pivot quickly in the area of customer service thanks to roll-out of about 18 months ago.

When it became necessary to close the career centers to the public, we were able to push customers to Access NCWorks as a means of receiving help or staff assistance with their job search. We say Access NCWorks is more of a contact center than a call center because we do more than field customer calls. Staff can complete some program applications online for jobseekers, provide counseling, initial assessments and center orientations, as well as support jobseekers enrollment in NCWorks Online.

Companies can also connect with business service consultants via Access NCWorks to find solutions for their workforce needs.

Here is a summary of virtual service delivery for March.