New Tech to Help Center Efficiency

Many customers who enter NCWorks Career Centers head straight to a computer without ever checking in with staff. As a result, they are excluded from the customer count. CAWD is adding an electronic greeting system to center entrances to get a more accurate customer count and to correct other inefficiencies.

In addition to getting a more accurate count, VOS greeter sends immediate notifications to staff when a customer checks in to see them. If visiting the center for the first time, staff can help the customer identify additional services for which they may be eligible, a step that is missed when individuals perform self-service on their own.

A training session for all center staff will be held on February 7th and a full equipment launch is scheduled for early March.