All posts by Brenda Wilkerson

UPDATE! FAQ: Career Center Closings


Are all the career centers open?

No. All career centers are temporarily closed to the public as of March 31st.

Individuals in Wake and Johnston Counties can call 919.715.0111 for one-on-one assistance including job search assistance, resume assistance, counseling and guidance, labor market information, assistance with, etc.

How can I as a business set up an appointment to receive services?
Call 919.715.0111

How do I file for unemployment?
Go online to or call 888.737.0259.

What if I need technical help with using and/or lack a computer or reliable internet access?

Individuals can call 919.715.0111 for assistance with their job search or with navigating For access to a computer or internet access schedule an appointment with a Center.

When will you reopen, or how will you decide when to reopen?

We are evaluating the situation daily and will provide updates as things change. We will make decisions as warranted based on all information provided to us.

Help with Job Loss Due to Coronavirus

Raleigh, March 18,2020 – Capital Area Workforce Development’s (CAWD) NCWorks Career Center network is providing employment services to Wake County residents virtually. Individuals experiencing job loss due to coronavirus or those looking for education and training resources can do so without visiting a career center in person.

“Social distancing is the order of the day and we know that business closings are affecting the livelihood of many people. Providing services online instead of requiring them to come in person is the most expedient and safe way to get them back to work,” said Pat Sturdivant, Executive Director at CAWD.

Individuals can call 919-715-0111 to speak to a team member or use to

  • Chat with a team member
  • Find job seeker services
  • See what job programs you may qualify for
  • Find step-by-step instructions for using NCWorks Online

Individuals can register and create an NCWorks Online profile at to search for jobs. The Virtual Recruiter feature will automatically search jobs 24/7 and send alerts by text or email.

Through NCWorks Online, individuals can also:

  • Create a resume
  • Create a cover letter for a posted job
  • Apply for jobs
  • Research employers
  • Investigate occupations and salaries
  • Determine the right job based on skills, preferences, and personality

Anyone needing help with NCWorks Online can find instructions at or speak to a team member by calling 919-715-0111.

The Division of Employment Security (DES) handles everything related to unemployment insurance including how to apply and benefit questions. The public can find information at the website or call 1-888-737-0259.

NextGen Centers Add Virtual Learning

Virtual reality (VR) technology addresses two areas of need when it comes to youth. First is their deficiency of work experience and life skills. Second is the need to make NCWorks NextGen services more attractive to young people.

Currently the technology simulates real life interactions that promote positive behavior during mock interviews and also teaches conflict resolution. We hope to add career exploration scenarios soon. Too keep pace with ever-changing industry demands, VR can facilitate faster development of new skills which in turn enables individuals to learn more efficiently.

A 2016 study found that the passing rate for groups that engaged with test subject matter in VR was 90%, while the pass rate for the no-VR group–studying the same material–was only 40%.

CAWD is the only board using VR to impact youth outcomes.

All New Youth Advisory Councils

CAWD has formed all new youth advisory councils. Each county we serve will have their own council. The mission of each council is to promote a continuum of services for youth and young adults by supporting comprehensive, integrated models of educational, developmental, and employment-related services.

The focus is an education-to-career system where every young person can

  • Graduate form high school
  • Engage in work experiences
  • Obtain a post-secondary credential
  • Secure living wage work.

A unique aspect of the councils is the inclusion of leaders from across the county that work with young people, including K12, community colleges, juvenile justice, social services, and community-based organizations.

County-wide strategies will be developed to improve the success rate of youth entering well-paying, sustainable careers.

New Tech to Help Center Efficiency

Many customers who enter NCWorks Career Centers head straight to a computer without ever checking in with staff. As a result, they are excluded from the customer count. CAWD is adding an electronic greeting system to center entrances to get a more accurate customer count and to correct other inefficiencies.

In addition to getting a more accurate count, VOS greeter sends immediate notifications to staff when a customer checks in to see them. If visiting the center for the first time, staff can help the customer identify additional services for which they may be eligible, a step that is missed when individuals perform self-service on their own.

A training session for all center staff will be held on February 7th and a full equipment launch is scheduled for early March.

The Hospitality Job Fair is Back!

The Wake County Hospitality Job Fair is being held on April 2nd at the Raleigh Convention Center from 10 am – 2 pm. Some of the area’s most popular hotels, restaurants, and others offering food service will try to fill thousands of jobs in this fast-growing industry.

These jobs are perfect for those looking for flexible schedules on a full or part-time basis. Students, retirees, reentry participants and anyone looking for long-term career potential should attend.

This is the 3rd year that we have partnered with the Greater Raleigh Convention & Visitors Bureau, NC Restaurant & Lodging Association and the City of Raleigh for this event.

For more information, visit

Feel free to download and print the event flyer for customers and clients.

Job seeker flyers

New Executive Committee

Capital Area Workforce Development Board is pleased to announce that Brian Holland, general counsel for Global Knowledge, has been appointed board chair.  He has served on the board for 5 years and previously held the position of vice chair. Brian’s appointment comes after the retirement of Stephen Miller of Novo Nordisk who served on the board since 2014 and was appointed chair in 2019.

Rodney Carson of SAS is the board’s new vice chair. Rodney has served on the board over 3 years and is also vice president of the NC Association of Workforce Boards.

Tom White, director of the NC State University Economic Development Partnership, was appointed secretary last year and will remain in the role.

CAWD is Hiring Reentry Specialists!

Capital Area Workforce Development is seeking both a Reentry Council Coordinator and a Reentry Case Manager. These individuals will work for Capital Area Workforce Development and will be Wake County employees. The application closes on Thursday, January 16th. 

Reentry Council Coordinator: The Reentry Council Coordinator will be the main point of contact and coordination for the Wake Local Reentry Council. This position is integral to the success of the Wake Local Reentry Council. This position includes three major aspects:
—-Working with community partners and employers to create a system of support, referrals, and opportunities for returning citizens entering the workforce, this includes outreach to new partners that can strengthen this system
—-Working with community partners create a system of communication that includes regular meetings, updates, and a clear flow of information among partners
—-Monitoring the progress of the Wake Local Reentry Council including participants served, referrals made, and participant outcomes. This information will be provided regularly to CAWD, partners, and funders.

More details and the link to apply can be found HERE.

Reentry Case Manager: This position will serve as the initial point of contact for individuals returning to Wake County from prison, jail and/or probation/parole as well as individuals with a criminal history in need of services. He or she will provide intake, review the clients’ needs, and make the appropriate referral to community partners to meet those needs. This position will coordinate the delivery of services to change client behavior based on assessed risk and needs, provide guidance and support, enhance client participation in the planning process, develop a plan of action, monitor client progress and ensure the continuity of services before and after release. He or she will work closely with other community partners to strengthen the referral network and receive regular updates on clients’ progress. He or she will also document the progress of each client from intake, through referrals, and follow-up and share performance information with CAWD and all partners.

More details and the link to apply can be found HERE.